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NOC Support

Offerings

Industry

Capability Mapping

Technical Support

  • Wirleline

  • Wireless

  • VOIP

  • ISPs

  • Cable

  • Utilities

  • Warranty Configuration & Sales

    • Warranty Validation

    • Warranty Sales

    • Out-of-warranty billing

  • Level-1 Support

    • Information Capture

    • Request Qualification

    • Billing / General enquiries

    • Call and case-logging

  • Level-2 Support

    • Troubleshooting

    • Product installation queries

    • Navigation issues

    • Product Activations

    • Support for multiple platforms

  • Level-3 Support

    • Technical Diagnostics

    • Complex problems

    • Case ownership and closure

  • Cross-Sell

    • Consultative sales

    • Sales at the point-of-service

Our Services on Offer

ImageInternet Service Provider

We are India's leading provider of end-to-end services network.

ImageVoice Services

24x7 Customer Care, Technical help desk Care, Toll Free Services    .

ImageNon Voice Services
24x7 Customer Care, Data Processing Care, Technical help desk

ImageNOC Support
Technical / NOC Support, 24x7 Customer Care, NOC Center Care, 

Image

KPO Services

KPO, Telecom Billing, Invoicing, Payment Processing

ImageSoftware Development
Software Development, Web Development CRM, SEO, Telecom, E-Commerce