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Unified Communications as a Service (UCaaS)

Unified communications as a service (UCaaS) is the delivery of a variety of unified communications and collaboration applications and services via a cloud model.

UCaaS Solution for Enterprise organizations often choose UCaaS as it carries less risk than a hosted unified communication platform, while enabling the organization to benefit from a flexible and scalable platform. The typical features you can expect from our UCaaS solution include enterprise messaging, online meetings, team collaboration, and telephony conferencing.

  • It will also offers contact-center capabilities, such as auto-attendant, interactive voice response, call routing and customer relationship management integrations.
  • We also offer application programming interfaces (APIs) to their cloud platforms to increase their appeal to enterprise organizations, as this opens up the opportunity to embed cloud-based communication features into their business applications and workflows.
  • UCaaS has the added benefit of offering devolve administration, which distributes the administrative burden and allows end customers and even end users various of levels of admin control, depending on their role and technical ability.

Hosted Unified Communications

Hosted unified communications is a cloud-based, fully hosted unified communications solution, which enables the customers to completely replace any on-premises telephony system. It allows them to gain access to the latest UC and collaboration services, while having complete control of their business communications thought a web-based dashboard. It is often seen as a cost-effective option for the SME market.

Unified Communications Deployment

Having deployed the solutions is the key to its success, end user adoption. Until the end users – or if you’re a service provider, your customers’ employees – fully adopt our UC services that we will not achieve success. Therefore, it is critically important to onboard users and devices to a UC platform as quickly and as efficiently as possible. It’s also vital for us to make sure that end users are well trained and confident users of the tools, so that they become more efficient and more successful collaborators.